The requirements that you have to meet as a Unified Communications Specialist are:
- Bachelor / Master degree in a relevant discipline;
- 5 years of experience with large Cisco IP Telephony environments;
- Cisco certification is preferred (CCVP);
- Required expertise as a Unified Communications Specialist:
Design, implementation and troubleshooting of Cisco Unified Communications Infrastructure, including Cisco Unified Communications Manager (CUCM) and Cisco’s Unified Contact Center Enterprise (UCCE) Management and troubleshooting of Cisco Analog and Digital voice gateways and devices, including ISR’s, VG224’s, ATA-186’s as well as Cisco IP phones; - Strong knowledge of SIP protocol as well as management and troubleshooting of Microsoft Unified Messaging integration with CUCM;
- Experience in the following areas would be considered a plus:
• Microsoft Unified Messaging
• Microsoft OCS desktop audio and video
• Carrier SIP trunking
• Cisco Telepresence
• Group Video HD, Video over IP
• CCNP and/or strong Cisco IOS background
• Contact Center Workforce Management Technologies
• Contact Center Call Recording Technologies. - Perfect command of the English language (oral and written);
- Ability to work in a Global Team.
Furthermore, as a Unified Communications Specialist you have to be an excellent communicator, a proactive personality with a strong partiality to realizing improvements. Your passion as a Unified Communications Specialist is to contribute to high-quality products and services. Flexibility is your middle name and you are willing to travel approximately 25% of your time.
